Management & Sales Training
Train your staff to maximize the customer experience as a new competitive edge in business.
CX Sales Training
The Customer Experience (CX) has become the new differentiator in business. It’s a competitive edge that allows you to stand out in the market with new customers, repeat buyers and loyal staff. Optimum Customer Experiences begin with the best CX training. At RBI, we focus on:
- The art and science of conversations that sell.
- The principle of betterment and improving 1% every day.
- Incremental learning that builds habits for the long-term.
- A framework and formula to go from good to great with customer sales.
The Role of Emotion
The Customer Experience starts with recognizing the role of emotion is business. Savvy business owners know, and global studies show, that emotions have a significant impact of people including how they execute tasks, how they engage, how they create, how they make decisions, and how committed they are to their organizations.
“Positive emotions equal superior performance and better customer service.
Negative emotion equal poor performance and high turnover.”
High Level Behaviors
Customer expectations are rapidly evolving, and businesses must up-level management and sales training to focus on the Customer Experience. Companies that practices high-level behaviors focuses on achieving the best experience for its customers experience results that are measurable such as:
- Improved employee retention
- Boosted loyalty and long-term customer value
- Reduced cost-to-serve
- Optimized acquisition and market share
- Increased digital & physical engagement
- Improved customer referrals
Overview of the Process
RBI works with clients to build an environment that sets them apart. Our learning process includes:

Building
behaviors that connect staff to customers throughout the lifetime customer journey.

Focusing
on emotion, ease, effectiveness with every step of a customer’s journey.

Developing
processes so that every customer receives a positive customer experience.

Following-up
with an assessment survey for both customers and employees.

Analyzing
results so that the staff and customer experience continues to grow and strengthen.
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RBI International
800 E. Broward Blvd, Suite 702
Fort Lauderdale, FL 33301
(888) 606-1116
info@rbiinternational.com