Glossary

AdWords: The popular paid-advertising (PPC) system offered by Google.

AI Acquisition:  Leveraging AI technology to reach potential buyers at home where purchasing decisions are made with a personalized CTA or incentive to persuade them to purchase either by going back online or in store.

AR: Acronym: Abandonment Rate is the ratio of the number of abandoned shopping carts to the number of initiated transactions or to the number of completed transactions.

CAC: Acronym: Customer Acquisition Cost is the amount of money a company spends to get a new customer. It helps measure the Return on Investment (ROI) of efforts to grow their clientele.

Conversion: When a user performs the target action a website is designed to evoke. This can be a product purchase, newsletter sign up, contact form submission, or any other action that the website owner deems valuable.

CPC: Acronym: Cost per Click is the price an advertiser pays a search engine for a single click on an advertisement listing which leads a visitor to its website.

CPC: Acronym: Cost per Conversion is a metric used to identify how much it actually costs a Web advertiser to acquire each real customer – one that actually makes a purchase. The cost includes all the traffic for the duration of a campaign, during which conversions are also tracked.

CTA:  Acronym:  Call to Action is a prompt on a website that tells the user to take some specified action. In digital marketing this can take the form of the text on a button (a CTA button) or a web link and in email campaigns CTAs are often links to a webpage where the user can take further action.

CTR: Acronym: Click through rate CTR is the number of clicks that your ad receives divided by the number of times your ad is shown: clicks ÷ impressions = CTR. For example, if you had 5 clicks and 100 impressions, then your CTR would be 5%.

CSI: Acronym: Customer Satisfaction Index is a versatile analytical tool for measuring customer satisfaction with a product, service or company. It offers help in finding reasons of customer satisfaction or dissatisfaction.

Customer Experience: CX: Customer Experience, also known as CX, is your customers’ holistic perception of their experience with your business or brand. CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you. Everything you do impacts your customers’ perception and their decision to keep coming back or not—so a great customer experience is your key to success.

DMS: Acronym: Dealer Management System is software that equips dealers with a suite of powerful tools. Get real-time insights, automate tasks, and turn data into profitable growth, all on a single platform built especially for auto and powersport dealerships.

Geo-Fencing: A geofence is a virtual perimeter for a real-world geographic area. A geo-fence could be dynamically generated or match a predefined set of boundaries using global positioning (GPS) or radio frequency identification (RFID) to define a geographic boundary requiring someone to have location services turned on, to actively opt-in. Once this “virtual barrier” is established, using cell towers to correlate a location, the administrator can set up triggers that send a text message, email alert, or app notification when a mobile device enters (or exits) the specified area.

Geo-Framing / Geo-Retargeting: Geo-Framing / Geo-Retargeting is a digital advertising targeting tactic that uses mobile device location data to build an audience known to have been at a specific location within a certain timeframe so advertisers can target them after the fact. This technology allows you to serve up ads to the device in real-time, or up to six months in the past, and by matching back to their household IP locations to reach targets while at home.

Google Analytics: This is Google’s free website analytics software

Historic Data: Information compiled over time to provide accurate record of unique events over time.

Hits (page hits): Hits refers to the number of times a server is asked, or “pinged” for information. A successful request between a web browser and the web server. Hits is an antiquated term once used to judge the number of users accessing a website, however, this is false. A hit is any request. For example, if your home page has 10 images on it, every time that page is loaded it will result in 11 hits. 1 hit for the html page and 10 hits for the images.

Incentive Marketing: An effective tactic by use of motivational devices such as competitions, games, premiums, special pricing, to promote the sale of a merchandise or service that helps businesses grab the attention of customers to promote conversions.

Index (Search Index): The term describing the entire database of documents known to a search engine.

Keyword: Words input by search engine users when looking for documents containing information relevant to those words.

Keyword Phrase: Two or more keywords that might be input by search engine users when looking for documents containing information relevant to those words.

Link (Backlink): A link directed to a web document from another web document. When plural (backlinks), the term may refer to a list of all links leading to a document or a domain.

Link (Internal): A connection between two documents in the same web site or domain.

Link (External): A connection between two web documents housed at separate domains.

LMS: Acronym: Learning Management System is a software application or web-based technology used to plan, implement and assess a specific learning process. Learning management systems were designed to identify training and learning gaps, using analytical data and reporting providing an instructor with a way to create and deliver content, monitor student participation and assess student performance.

Local Content: Content contained on a website created specifically for a particular geographic location

Local Search Marketing: Local Search marketing refers to the use of special search engines/online business directories (ex Google Maps, Yahoo Local Search etc) to geographically promote a business. Local Search marketing can be an ideal tool for particular businesses or organizations that benefit from geo-targeting themselves. Meta Tags: Found in the source code of each web page, meta tags are sets of instructions and/or identifiers for search engine spiders to read which describe the content that is included on your web page. At one time, search engines used this information solely to decide where your web site should be placed within their database. Now search engines use Meta Tags only in part when calculating your web site’s ultimate placement. There are two commonly used meta tags, the description and the keyword tags.

LTV: Acronym: Lifetime Value of Customer is the total worth to a business of a customer over the whole period of their relationship. It’s an important metric as it costs less to keep existing customers than it does to acquire new ones, so increasing the value of your existing customers is a great way to drive growth.

Meta Tag (Description): The description meta tag is used to offer search engines a short paragraph of topical or thematic data. The description is often used to contextualize information found on the page. It might also appear as the descriptive text appearing below the active link on search engine results pages. The description meta tag is considered an essential component of a good SEO campaign.

Meta Tag (Keywords): The keywords meta tag may or may not be important. While it once carried a great deal of weight, misuse of the tag has led most search engines, including Google to take this tag much less seriously.

Optimization: The process of making your website or web page search engine friendly

Optimize (Website or Document): To alter a document in order to make the document rank well on search engines under specific keywords or keyword phrases.

Pay-per-Click: Pay-per-click search tools allow website managers to bid for placement. Bids are most often measured as an amount per click-through, or each time a user visits a website, the bid amount is extracted from the bidder’s account.

PPC: Acronym: Pay per Click (each time users click a paid advertisement; the advertiser is charged a fee)

Paid Search Advertising: Keyword driven advertising paid for by advertisers. By definition, this may include banner advertising, text-links and other forms of commercial placement however it tends to refer to programs such as Google AdWords or Yahoo Search Marketing Services.

Placement (SEO): The positioning of an optimized web document or website in the Top 10 rankings.

Quality Score: A score given by Google AdWords (PPC Advertising) that refers to the relevancy and relationship between the keyword(s), text ad, and landing page. Having a high-quality score will lower the cost of a PPC ad placement.

Rankings (Search Engine Rankings): Order of placement of a web document or web site on search engine results pages.

ROAS: Acronym:  Return on Ad Spend (ROAS) is a marketing metric that measures the amount of revenue earned for every dollar spent on advertising. ROAS measures the ROI of money invested into digital advertising.

ROI: Acronym: Return on Investment (ROI) is a performance measure used to evaluate the efficiency or profitability of an investment or compare the efficiency of a number of different investments. ROI tries to directly measure the amount of return on a particular investment, relative to the investment’s cost. To calculate ROI, the benefit (or return) of an investment is divided by the cost of the investment. The result is expressed as a percentage or a ratio.

SCA: Acronym: Shopping Cart Abandonment is when a potential customer starts a check out process for an online order but drops out of the process before completing the purchase. This rate will identify what percentage of a site’s users signal purchase intent by adding an item to the cart, but don’t complete the purchase.

Search Engine: A search engine is a database that helps people find information on websites based on a keyword search. Search engines generally use robots called “spiders” or “crawlers” to scan and catalog websites.

SEO: Acronym: Search Engine Optimization/Search Engine Optimizer. The process or person performing the action of altering a document or website in order to improve search rankings of that document. SEO tends to focus on the organic (natural) or free listings.

SEM: Acronym: Search Engine Marketing/Search Engine Marketer. Where SEO tends to refer to a process performed for benefit in organic rankings, SEM tends to focus on paid aspects of search advertising.

Shopping Cart: This is an e-commerce system designed to enable easy online transactions. Users can add products or services to their “shopping cart” and then easily purchase their order, or “check out”. Shopping carts can also make the process of searching a store catalog much easier and faster.

Title: The words or phrases placed in the tag of the document source-code. The title is the text that appears as the active link on search engine results pages. The title appears across the very top of your search browser window, (in the area the minimize/maximize buttons are placed.)

Top 10: Industry term describing the first ten results found on a search engine results page.

Top 20 Listing: Being in the top 20 generally means that you will be found on one of the first two pages of reference links returned when a set of keywords is entered into a search engine. The majority of search engine users will switch to another search engine if they do not find the results, they are looking for in the first 20 references.

Tracking Code/Tag: This is a snippet of code, often written in JavaScript, posted on the site to track visitor behaviour, or conversions.

Traffic: A term measuring the number of users who visit a document or URL.

Traffic Analysis: This is the analysis of the traffic, or site visitors, that a website incurs.

Trust Rank: A term used to describe a score assigned by Google to document profiles based on link-evaluation.

Unique Visitors: This is the actual number of individual people who have accessed your website. This is the most commonly used figure to judge how busy a website is.

User: The person visiting a website or using a piece of technology.

Web Page: A single document contained in a traditional W3C defined document format and found on the web.

Web Site: A collection of web pages or other content assembled to form a unique entity and housed at the same basic URL.

Website Analytics: This is the analysis of statistical information pertaining to a given website. Activities may include tracking web site usage, visitor behaviour, entry keywords, and conversion tracking.

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